Through requests, an organization's employees
can request maintenance actions on assets (locations, equipment, tools).
To create a Request, follow these steps:
the menu, select the option "New Request";
request creation screen is presented;
in the required fields (marked with a "*");
the checkmark icon presented on the upper right field to save the report.
When creating the Request, the user must
consider the following rules:
- The Request is in state Draft when it is not
synchronized to the BO, when it is synchronized, it is created on the initial
state defined on the WEB CMMS;
- Only the equipment, tools or locations
specified in the authenticated user's access levels are displayed.
To streamline the Asset selection process,
these lists can be filtered according to the user's needs.
When accessing the asset list (location,
equipment or tool), you can press the icon on the upper right corner,
which will open a new menu to select the
parameters being filtered. Later, and every time you access these lists, the
selected filters will be saved and applied by default every time you access
Mobile Requests - Error handling
On the Mobile Requests app, it is possible to handle errors and check the errors that occurred during the synchronization. To see the error list, you must access the menu and select the option Synchronize. On that screen, you can see the errors by ...
Mobile Requests - How to view and track follow-ups?
To access the Request follow-ups, follow these steps: 1. Access Menu | Requests 2. On the request list, select the request for which you wish to view the follow-ups; 3. Access the Follow-up tab on the lower part of the screen. 4. On ...
Mobile Requests - How to associate an attachment to a request?
To associate an attachment to a request, follow these steps: i.On the screen for editing or creating a Request, press the "Attachments" tab" ii.On the top right corner, press the "+" symbol. A window with the "Photo" or "Files" options will be ...
Mobile Requests -How to change a request that has already been synchronized to Web CMMS?
On the Requests that have already been synchronized to Web CMMS, it is only possible to perform the following changes: i.Details tab - the request/workflow state transitions. ii.Remarks tab - change remarks. iii.Attachments tab - adding attachments. ...
Mobile Requests - How to set up Valuekeep requests?
The Valuekeep Request configuration can be performed using the login screen or using the application menu (Menu → Configurations). The configurations are defined in the following areas: i.Base configurations i.Language – by default, the app uses the ...