Mobile Requests - How to change the Request state?

Mobile Requests - How to change the Request state?

To change the state of a Request, follow these steps:
  1. On the Dashboard, select the option "Requests" or select the option "Requests" on the menu. On the Requests list, select the request you wish to change;
  2. On the request view, select the state.
  3. The list of possible states to change is presented.
  4. Select the state which you want to change the request to;
When changing states, you must consider the following:
  1. To undo the changes performed, before synchronizing, click on the arrow at the right of the state.
  2. If the state transition performed needs to be justified, a pop-up is presented;
  3. If the state selected is a state with no changes possible, you will no longer be able to access the state list.
State transition justification - If the state transition performed needs to be justified, a pop-up is presented. On the justification dialog box, there are the following fields:
  1. Justification – This is automatically filled in if there is a default justification;
  2. Justification type – This is automatically filled in if there is a default justification type associated to the justification selected. This field is only available after selecting the change justification;
  3. Notes – free text;
All fields can be filled in, but one of the fields is mandatory: Justification or Notes

 



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