How to classify the state of the request?
When the user changes the request state to a state defined as final is presented in a form to classify the service level on a scale of 1 to 5.
The service classification is not mandatory.
How to view the state transitions of a request?
A request is created in the initial state and until it is finished, it goes through different states. The requester or the maintenance manager has the chance to view all the states the request went through. For the requester to view the request ...
How to change the state transition dates of a request?
The state transition dates can be changed, for that select the option Work | Work | Request Management The request list is presented Select the request you wish to change the state to On the "Operations" link, select the option "Change State ...
How to configure the request workflow?
The state flow for requests can be changed to be in line with the organization's working method. To create or change the new state configurations, you must access Definitions | Requests | Workflow The state list is presented; To create new states, ...
How to create a work order to a request?
Through requests, an organization's employees can request maintenance actions on equipment, tools or locations. These maintenance requests, usually referred to as HelpDesk requests, allow the maintenance teams to respond to different requests by ...
How to calculate the expected end date of a request?
The expected end date of a request is calculated considering the priority level assigned and the start expected date. The response time defined in the priority level is always converted to minutes, regardless of the selected time unit, so it is the ...